The dreaded JetCat repair..

[Vettster]

13 weeks!

Here's what needs to happen. Change bearings and replace the CAN. To change the bearings you must remove the CAN. Remove old CAN, change bearings, put new CAN on. Ship to customer...Ohhhhh wait!!! Im betting it was done 2 weeks ago when I gave them the Go-Ahead and now there just waiting to hear from me to say "Yes! I would like that shipped back to me" Once again this is all my fault.

[stegl]

Nothing will make it faster...but u for sure better get the green card at a Canada custom's prior to ship. It will save $ on its return

Haven't had any issues with repair returns but the BIG thing is ask them to ensure the returning invoice has the amount of repairs and that it is returning from repair. Keep your shipping receipt as well if ever needed and serial numbers on all documentation. Works for me.

[stegl]

You see... Whats interesting about that, is that the lady on the phone said they received a large shipment of parts from Germany. So I think its pretty obvious that they are no longer making or even assembling the engines in the USA anymore. Just the odd repair and bearings.

God Bless the NOT All American company. HA!

Thought Jet Cat was always assembled in German ? Quite often they use the name JetCat USA probably just separates the parent company from the privately owned US sales company that does sales and service in the US.... Could even be Jet Cat Canada if Canadian owned and operated but wouldn't necessarily make that they are built in Canada. Just my thoughts.

As for shipping parts from Europe for repairs and the delays are due to economics. When in no particular rush they wait till they can order enough for a single shipment as individual parts can get cost crazy when shipped individually or in smaller shipments. Same as when we order we combine. Like ordering a fuel tank today and three days from now we order a UAT and few days later we order retracts and the next week we order something else ; mailing/shipping can go nuts vs shipping all at one time whenever possible.

Trevor M. Have to agree though ; communication sounds like it sucks and not a great experience from what you are having and that shouldn't be happening as described. A quick email to you, to say ok, 2,3,4 weeks or whatever because we don't have a specific part and that will be in our next order (? whenever). Then when the part arrives ; email you to that effect and when expected time of completion ; last email when shipped and tracking number. that's it. So really all there needs is 3 emails.

They could have a work in progress tag on the turbine with what communication advisories have been done with the customer so that at the beginning of each week a quick look at turbines on the shelf to see what progress is happening with them to make sure something doesn't get missed. When a repair parts shipment arrives match parts up with which turbine and first in; first out. Not a very complex way of doing business. I think.

[Vettster]

I here ya... but ummmm 3 months!! is plenty of time to compile parts.

besides... you know there going to charge me for the shipping from Germany anyways

[stegl]

I here ya... but ummmm 3 months!! is plenty of time to compile parts.

besides... you know there going to charge me for the shipping from Germany anyways

As I said ; totally agree with you as my last posting if they had handled more along the lines as suggested the time wouldn't hurt quite so much. Two ways for them to order ; a whole bunch of parts and charge you $2-4 or a single couriered part and charge you $30 plus just a guess. Then there may be a minimum order amount ,also ;for any descent discount to them... Almost sounds like they may have held off in part orders, to coincide with turbine order... Something we really don't know but yes 3 months is a little ;to say the least.

[bmailloux]

https://m.facebook.com/story.php?sto...23047421099277

[Machzx]

six hour to assemble
hmmm

[Vettster]

I just called JC 2 minutes ago.. They said my parts have not arrived yet............ I said I was asked for the go-ahead 2 weeks ago.. She said they were waiting for parts. I said why is that after 15 weeks?? She said...we're waiting for parts ...

Now I'm going vocal on RCU

[tbrum]

Oh my!!!

And We are a month away from flying to resume in full force!!

[Vettster]

Lol. Maybe 3 months Trev..but that's for the positive outlook. Lol